1. Gift Care & Handling To help you enjoy your Salem Balloons & Flowers gift for as long as possible, we recommend following these simple care instructions. 2. Balloons Balloons are delicate products that are affected by their environment. Proper handling and placement will help maintain their appearance and longevity. 3. Water Weight Caution Many of our balloon bouquets include a water weight to help keep the arrangement secure and prevent balloons from floating away. Please handle the base of your arrangement carefully and avoid puncturing or damaging the water weight. If the water weight is damaged, dispose of it safely. 4. Temperature & Weather Sensitivity Balloons naturally react to temperature changes. To help protect your balloons: * Keep them away from direct sunlight. * Avoid placing them near heaters, fireplaces, air conditioning vents, or extreme temperature changes. * Avoid leaving balloons outdoors unless they were specifically designed for outdoor use. Heat may cause balloons to expand or burst, while cold temperatures may cause balloons to shrink. 5.Safety Balloons are decorative items and are not toys. For safety: * Keep balloons away from young children and pets. * Adult supervision is required. * Discard broken or deflated balloons immediately. Some decorative elements, such as wooden accents, butterflies, stickers, or other small embellishments, may present a choking hazard and should be handled with care. 6. Flowers Our floral arrangements are prepared with care and arrive properly hydrated. To help extend the beauty of your flowers: * Keep arrangements in a cool location. * Avoid direct sunlight and extreme temperatures. * Add fresh water as needed. * Use the included flower food according to the instructions provided. Environmental conditions may affect the lifespan of fresh flowers. 7. Fruit & Specialty Gift Baskets Our specialty gift baskets may include fresh fruits, cheese, chocolates, or other perishable items. To maintain freshness: * Refrigerate perishable items as soon as possible after delivery. * Follow any storage instructions provided with your gift. * Enjoy refrigerated items within the recommended timeframe. We transport perishable gift items with care to help maintain freshness until delivery. 8. Candy, Chocolate & Baked Goods Candy, chocolate, cupcakes, and other food gifts should be stored according to the care instructions provided. Temperature and environmental conditions may affect the appearance and quality of these products. For best results, enjoy these items as soon as possible after delivery. Thank you for choosing Salem Balloons & Flowers. We hope your gift brings joy and creates a memorable moment.

Salem Balloons & Flowers, LLC For the safety of our customers and the environment, please review the following guidelines: No Outdoor Releases (Oregon Law): Helium-filled balloons must not be released outdoors. Balloon releases are prohibited in Oregon and may also violate local regulations. Children & Supervision: Balloons can pose a choking hazard. Children under 8 should be supervised at all times. Keep uninflated balloons away from children and discard broken balloons immediately. Helium Safety: Never inhale helium. Doing so can cause serious injury or death. Customer Responsibility: Once balloons are delivered or picked up, they are under your care and responsibility. Salem Balloons & Flowers is not liable for damage or injury resulting from handling, use, or misuse after delivery.

1. Booking, Cancellation & Policy Information Every Salem Balloons & Flowers gift is thoughtfully prepared specifically for your order. Because many of our products include fresh flowers, balloons, food items, and other custom or perishable elements, cancellation and refund eligibility varies depending on the product type and timing of the request. Please note: * Orders may begin preparation immediately after purchase. * Cancellations are only considered before preparation begins. * Once a gift has been prepared, delivered, or a delivery attempt has been completed, refunds may not be available. * Fresh flowers, balloons, food items, and other perishable products cannot be returned. * Deliveries refused by the recipient are not eligible for refunds. By placing your order, you acknowledge and agree to Salem Balloons & Flowers’ Terms of Service, Delivery Policy, and Cancellation, Return & Refund Policy. For complete details, please refer to the policy pages located in the footer of our website.