SALEM BALLOONS & FLOWERS, LLC

TERMS & CONDITIONS

1. ACCEPTANCE OF TERMS

By placing an order with Salem Balloons & Flowers, LLC, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this agreement.

This agreement applies to all products and services provided by Salem Balloons & Flowers, LLC (“SBF,” “we,” “our”), including but not limited to event décor, rentals, balloon arrangements, floral products, gifts, and specialty services.

Completion of a purchase constitutes acceptance of these terms and conditions.

For certain event décor services and rental reservations, customers may also be required to confirm acceptance through an electronic agreement checkbox before completing their reservation.

2. BOOKINGS & PAYMENT

All orders are processed on a first-come, first-served basis.

Full payment is required to secure your order date and reserve availability.

Payment plans may be available through the Shop app or other third-party payment providers. Any payment plan arrangements are managed through the selected payment provider and do not alter the requirement that the order must be secured before services or products are reserved.

Prices are subject to change without notice before an order is confirmed.

We reserve the right to refuse or cancel service, subject to applicable law and our Cancellation, Return & Refund Policy.

Third-Party Vendor Payments

Salem Balloons & Flowers accepts payment only for products and services provided directly by Salem Balloons & Flowers.

Each vendor is responsible for their own contracts, invoices, and payment collection.

Salem Balloons & Flowers does not collect, process, transfer, reimburse, or distribute funds on behalf of third-party vendors.

3. EVENT INFORMATION & CLIENT RESPONSIBILITY

The client is responsible for providing accurate and complete event details, including:

• Full venue address

• Contact name and phone number

• Event date and start time

• Setup access date and time

• Agreed display location

• Scheduled takedown date and time, when applicable

• Venue rules, restrictions, and requirements

• Power availability for illuminated rentals, when applicable

The client is responsible for obtaining any necessary venue approval for the booked décor, rental items, installation methods, and access arrangements.

Failure to provide accurate and complete information may result in delays or incomplete setup, for which SBF is not responsible to the extent caused by the missing or inaccurate information.

The client must communicate applicable setup, handling, and takedown requirements to the venue, on-site contact, and other vendors.

4. SETUP, DELIVERY, ACCESS & POST-DELIVERY MODIFICATIONS

It is our responsibility to arrive at the agreed delivery or setup time, subject to weather, emergencies, or other unforeseen circumstances. If a delay occurs, we will make reasonable efforts to notify the client or designated contact.

It is the client’s responsibility to ensure timely access to the venue and that the agreed installation area is accessible and ready when our team arrives.

We are not responsible for delays caused by:

• Lack of access

• An installation area that is not ready

• Venue restrictions not disclosed in advance

• Third-party vendors

• Last-minute placement changes

• Unavailable or unsuitable power

• Weather or other unforeseen circumstances beyond our reasonable control

Scope of Service

Our team’s work is limited to the delivery, installation, and takedown of the Salem Balloons & Flowers items listed in the booking, as applicable.

Our services do not include:

• Moving tables or furniture

• Packing or carrying another vendor’s equipment

• Loading vehicles with items outside our booking

• Sorting or packing personal belongings

• Cleaning up the event

Any request for additional services must be submitted to Salem Balloons & Flowers management in advance and is subject to approval, availability, and additional charges.

On-site team members are not authorized to approve additional work.

Post-Delivery Modifications

To ensure the safety, appearance, and performance of every installation, Salem Balloons & Flowers recommends that no products be applied to, and no modifications be made to, the installation after delivery unless performed or approved by our team.

Rental items are subject to the mandatory handling restrictions in Section 6.

Salem Balloons & Flowers cannot assume responsibility for changes in performance, appearance, structural integrity, safety, or longevity resulting from an installation being modified, treated, relocated, repaired, supplemented, or otherwise altered by others after delivery.

This includes, but is not limited to:

• Application of Balloon Shine or other treatment products

• Addition or removal of balloons or décor elements

• Relocation of the installation

• Unauthorized repairs or modifications

Any installation guarantees cease to apply to the affected installation from the time unauthorized alterations are made, to the extent permitted by law.

5. SET-N-GO & NON-RENTAL DÉCOR

For decorations that do not include rentals, service is considered complete upon delivery or completion of the agreed setup.

No takedown service is included unless specifically stated in the booking.

After delivery or setup, the client assumes responsibility for the care, handling, placement, and disposal of the décor.

6. RENTALS, PLACEMENT, HANDLING & TAKEDOWN

All rental items, including but not limited to marquee letters, numbers, props, carts, and structures:

• Remain the property of Salem Balloons & Flowers

• Are for display purposes only

• Must not be climbed, sat on, moved, or misused

• Must remain in the location approved and installed by our team

The client is responsible for:

• Damage, loss, or theft occurring during the rental period, except to the extent caused by SBF

• Guest misuse of equipment

• Unauthorized handling by guests, venue personnel, or other vendors

• Applicable repair or full replacement costs resulting from damage, loss, theft, or misuse for which the client is responsible

Marquee Placement and Power

The client must provide a working power outlet within safe reach of the agreed display location and ensure that the location is accessible and ready when our team arrives, unless an alternative power arrangement has been expressly included in the booking.

Any change in placement must be approved by our team before installation.

We will not run cords under rugs or carpets or use a cord arrangement our team considers unsafe.

If a suitable outlet is unavailable, we may offer another safe location if time and venue access permit. Otherwise, installation may be delayed or the illuminated display may be unable to proceed.

Our team will not leave marquee letters, numbers, or related equipment for another person to connect.

Handling of Rental Items

Only Salem Balloons & Flowers personnel may place, connect, move, disconnect, or remove our marquee letters, numbers, and related cords.

The client must ensure that guests, venue personnel, and other vendors do not handle or alter these items, including their placement, connections, or cord routing.

Other SBF rental items must not be moved, altered, or dismantled without our team’s prior approval.

If an urgent safety issue arises, move people away from the display and contact us promptly. Take immediate action as needed to protect people from harm.

Scheduled Takedown

The agreed takedown time is the end of the rental period.

Our team may notify the on-site contact when we arrive, but we do not require a reply or additional permission to begin removing our items at the scheduled takedown time.

When feasible, we may allow up to 10–15 minutes for final photographs. This courtesy is not guaranteed and does not extend the rental period.

The client must ensure that our team has safe, unobstructed access to the display at the scheduled takedown time.

Requests to extend the rental period must be submitted to Salem Balloons & Flowers management in advance and are subject to approval, availability, and additional charges.

7. THIRD-PARTY SERVICES

SBF is not responsible for failures, delays, damage, or unsafe conditions caused by other vendors, venue personnel, or third-party services.

This includes:

• Failures or delays caused by other vendors

• Interference with our delivery, setup, or takedown

• Conditions created by third-party installations or modifications

• Unauthorized changes to our displays, rental items, or electrical connections

The client is responsible for coordinating with the venue and other vendors to ensure that SBF can perform the services included in the booking.

8. CANCELLATIONS & CHANGES

Cancellation requests, refunds, and applicable fees are handled according to Salem Balloons & Flowers’ Cancellation, Return & Refund Policy available on our website.

Because many of our products and services are custom-designed, perishable, event-specific, or prepared specifically for each client, cancellation eligibility and refund amounts vary depending on the type of product or service purchased.

Work may begin immediately after booking, including but not limited to:

• Design preparation

• Material sourcing

• Specialty item ordering

• Inventory allocation

• Scheduling and production planning

Last-minute changes may not be accommodated.

Event date changes and rescheduling requests are subject to availability and the Rescheduling Policy outlined in our Cancellation, Return & Refund Policy.

9. PRODUCT VARIATIONS & ACCURACY

Colors and materials may vary slightly due to availability, lighting, photography, screen settings, and environmental conditions.

Substitutions may occur when necessary. Any replacement will be of equal or greater value.

Exact replication of inspiration images cannot be guaranteed due to differences in materials, availability, and creative interpretation.

10. DISCLAIMER OF WARRANTIES

Except for commitments expressly stated in the confirmed booking and warranties that cannot legally be excluded, products and services are provided “as is,” to the fullest extent permitted by law.

We do not guarantee:

• Exact color matching

• Balloon longevity under varying environmental conditions

• Exact replication of inspiration images

• Performance of installations altered after delivery

• Outdoor performance affected by weather conditions

Nothing in this agreement excludes rights or warranties that cannot be excluded under applicable law.

11. PHOTO & MARKETING RELEASE

By purchasing our services, you grant permission for SBF to photograph and use images of our work for marketing and promotional purposes.

If you do not wish to have your event photographed or shared, please notify us in writing before your event date.

12. SAFETY & RESPONSIBILITY NOTICE

No Outdoor Balloon Releases

Salem Balloons & Flowers prohibits the intentional outdoor release of helium-filled balloons supplied by our business.

Keep helium-filled balloons secured to appropriate weights and dispose of them responsibly after use.

The client must also follow applicable venue rules and local regulations.

Children & Supervision

Uninflated and broken balloons can pose a choking hazard.

Children under 8 must be supervised at all times around balloons.

Keep uninflated balloons away from children and discard broken balloons immediately.

Helium Safety

Never inhale helium.

Doing so can cause serious injury or death.

Customer Responsibility

Once balloons or products are delivered or picked up, they are under your care and responsibility, subject to the rental restrictions in Section 6.

To the fullest extent permitted by law, SBF is not liable for damage or injury caused by improper handling, use, or misuse after delivery.

13. BALLOON CARE & ENVIRONMENTAL CONDITIONS

Heat may cause balloons to expand or burst.

Cold may cause balloons to shrink or appear deflated.

Avoid placing balloons:

• In direct sunlight

• Near heating or cooling vents

• Near extreme temperatures

• Near sharp objects or abrasive surfaces

• Outdoors unless specifically designed for outdoor use

Outdoor installations remain subject to wind, rain, temperature changes, sunlight, and other environmental conditions, even when designed for outdoor use.

SBF does not guarantee balloon longevity and is not responsible for deterioration or performance issues caused by environmental conditions or handling after delivery.

Clients must not relocate rental items or installations in an attempt to address environmental conditions. Contact SBF for assistance and follow the handling restrictions in Section 6.

14. GENDER REVEAL & CONFETTI / POWDER POLICY

The following applies to all gender reveal effects and installations.

Materials & Staining

Powder and confetti materials supplied by SBF are selected for their intended event use and must be used according to applicable product instructions.

These materials must not be inhaled or ingested. Avoid contact with eyes.

Powder may stain clothing, skin, hair, or nearby surfaces.

To the fullest extent permitted by law, SBF is not responsible for staining or residue resulting from the intended use of these materials.

Safe Distance Requirement

Guests must maintain a safe distance during activation and follow any positioning instructions provided by SBF.

The client is responsible for ensuring guests remain outside the designated activation area.

Children & Supervision

If children are present:

• Parents or guardians must supervise them at all times.

• Children must be kept away from equipment and activation zones.

SBF may outline a safety zone but does not provide child supervision.

Equipment Responsibility

Clients are responsible for ensuring guests do not:

• Touch or interfere with equipment

• Enter restricted areas

• Damage displays

The client is responsible for damage caused by guest misuse or unauthorized interference.

Interior vs. Exterior Use

Powder effects are for outdoor use only.

Confetti may be used indoors or outdoors, subject to venue approval and applicable product instructions.

The client is responsible for verifying venue permissions before booking.

Cleanup Responsibility

SBF does not provide cleanup services for:

• Confetti

• Powder residue

Cleanup is the responsibility of the client or venue.

Weather Conditions

SBF is not responsible for:

• Wind affecting powder direction

• Reduced visual effects due to weather

• Environmental conditions affecting performance

Environmental conditions affecting the visual effect do not, by themselves, entitle the client to a refund, subject to applicable law and our Cancellation, Return & Refund Policy.

Assumption of Risk & Liability

By purchasing gender reveal services, the client acknowledges the risks associated with powder or confetti effects, including staining, residue, and exposure to airborne materials.

To the fullest extent permitted by law, the client assumes responsibility for risks arising from guest behavior, failure to follow safety instructions, or misuse of equipment and releases SBF from liability for resulting damage or injury.

This provision does not exclude liability that cannot legally be excluded.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Salem Balloons & Flowers is not liable for:

• Injuries caused by misuse of products, installations, or rental items

• Damage caused by handling or alterations after delivery

• Delays caused by external factors beyond our reasonable control

• Indirect or incidental damages

Nothing in this agreement excludes or limits liability that cannot legally be excluded or limited.

16. GOVERNING LAW

This agreement shall be governed by the laws of the State of Oregon.

17. ELECTRONIC AGREEMENT

By completing a purchase with Salem Balloons & Flowers, LLC, you acknowledge that you have reviewed and accepted this agreement.

Electronic acceptance, payment completion, or confirmation of an order constitutes acknowledgment and agreement to these terms and conditions.

For certain event décor services and rental reservations, customers may also be required to provide additional electronic confirmation before their reservation is secured.