Terms of service
SALEM BALLOONS & FLOWERS, LLC
SERVICE AGREEMENT & TERMS AND CONDITIONS
Powder may stain clothing. Outdoor use only. By purchasing, you agree to our safety policy.
1. ACCEPTANCE OF TERMS
By placing an order and checking the “I Agree” box, you confirm that you have read, understood, and agreed to all terms outlined in this agreement.
This agreement is legally binding and applies to all services and products provided by Salem Balloons & Flowers, LLC (“SBF,” “we,” “our”).
2. BOOKINGS & PAYMENT
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All orders are processed on a first-come, first-served basis
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Full payment or required deposit must be received to secure your date
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Prices are subject to change without notice
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We reserve the right to refuse or cancel service at any time
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Third-Party Vendor Payments: Salem Balloons & Flowers accepts payment only for products and services provided directly by Salem Balloons & Flowers. Each vendor is responsible for their own contracts, invoices, and payment collection. Salem Balloons & Flowers does not collect, process, transfer, reimburse, or distribute funds on behalf of third-party vendors.
3. EVENT INFORMATION & CLIENT RESPONSIBILITY
The client is responsible for providing accurate and complete event details, including:
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Full venue address
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Contact name and phone number
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Event date and start time
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Setup access time
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Venue rules, restrictions, and requirements
Failure to provide accurate information may result in delays or incomplete setup, for which SBF is not responsible.
4. SETUP, DELIVERY & ACCESS
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It is our responsibility to arrive on time
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It is the client’s responsibility to ensure timely access to the venue
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We are not responsible for delays caused by:
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Lack of access
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Venue restrictions not disclosed
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Third-party vendors
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Weather or unforeseen circumstances
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5. SET-N-GO & NON-RENTAL DECOR
For decorations that do not include rentals:
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Service is considered complete upon delivery or setup
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No takedown service is included
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The client assumes full responsibility after delivery
6. RENTALS & DAMAGE RESPONSIBILITY
All rental items (including marquee letters, props, and structures):
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Remain the property of Salem Balloons & Flowers
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Are for display purposes only
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Must not be climbed, sat on, or misused
The client is responsible for:
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Any damage, loss, or theft
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Guest misuse of equipment
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Full replacement or repair costs
7. THIRD-PARTY SERVICES
SBF is not responsible for:
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Failures or delays caused by other vendors
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Any impact third-party services may have on our setup
8. CANCELLATIONS & CHANGES
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Deposits are non-refundable
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Work begins immediately after booking
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Last-minute changes may not be accommodated
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Event date changes are subject to availability
9. PRODUCT VARIATIONS & ACCURACY
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Colors and materials may vary slightly due to availability
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Substitutions may occur when necessary
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Replacements will be of equal or greater value
10. DISCLAIMER OF WARRANTIES
All products and services are provided “as is.”
We do not guarantee:
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Exact color matching
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Balloon longevity due to environmental conditions
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Exact replication of inspiration images
11. PHOTO & MARKETING RELEASE
By purchasing our services, you grant permission for SBF to photograph and use images of our work for marketing and promotional purposes.
12. SAFETY & RESPONSIBILITY NOTICE
Salem Balloons & Flowers, LLC
For the safety of our customers and the environment:
No Outdoor Releases (Oregon Law)
Helium-filled balloons must not be released outdoors. Balloon releases are prohibited in Oregon and may violate local regulations.
Children & Supervision
Balloons can pose a choking hazard. Children under 8 must be supervised at all times. Keep uninflated balloons away from children and discard broken balloons immediately.
Helium Safety
Never inhale helium. Doing so can cause serious injury or death.
Customer Responsibility
Once balloons are delivered or picked up, they are under your care and responsibility.
SBF is not liable for damage or injury resulting from handling, use, or misuse after delivery.
13. BALLOON CARE & ENVIRONMENTAL CONDITIONS
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Heat may cause balloons to expand or burst
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Cold may cause balloons to shrink or deflate
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Avoid placing balloons:
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In direct sunlight
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Near vents or extreme temperatures
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Outdoors unless specified
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We are not responsible for balloon performance after delivery.
14. GENDER REVEAL & CONFETTI / POWDER POLICY
The following applies to all gender reveal effects and installations:
Non-Toxic Materials
All powder and confetti materials are non-toxic. However, powder may stain clothing, skin, hair, or nearby surfaces.
SBF is not responsible for staining or residue.
Safe Distance Requirement
Guests must maintain a safe distance during activation.
The client is responsible for ensuring guests are properly positioned.
Children & Supervision
If children are present:
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Parents/guardians must supervise them at all times
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Children must be kept away from equipment and activation zones
SBF may outline a safety zone, but we are not responsible for supervising children.
Equipment Responsibility
Clients are responsible for ensuring guests do not:
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Touch or interfere with equipment
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Enter restricted areas
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Damage displays
Any damage caused will be the client’s responsibility.
Interior vs Exterior Use
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Powder effects are outdoor use only
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Confetti may be used indoors or outdoors (subject to venue approval)
The client is responsible for verifying venue permissions.
Cleanup Responsibility
SBF does not provide cleanup services for:
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Confetti
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Powder residue
Cleanup is the responsibility of the client or venue.
Weather Conditions
SBF is not responsible for:
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Wind affecting powder direction
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Reduced visual effects due to weather
No refunds will be issued due to environmental factors.
Liability Waiver
By purchasing gender reveal services, the client:
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Assumes all associated risks
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Releases SBF from liability related to:
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Staining
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Guest behavior
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Misuse of equipment
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15. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Salem Balloons & Flowers is not liable for:
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Injuries caused by misuse
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Damage after delivery
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Delays caused by external factors
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Indirect or incidental damages
16. GOVERNING LAW
This agreement shall be governed by the laws of the State of Oregon.
17. ELECTRONIC AGREEMENT
By completing your purchase and checking the “I Agree” box, you acknowledge that this agreement is legally binding and equivalent to a signed contract.