DELIVERY POLICY

At Salem Balloons & Flowers, we are committed to providing a reliable and professional delivery experience for every client.

Because our products include delicate balloons, fresh flowers, custom décor installations, and specialty event designs, delivery requirements vary depending on the type of service selected.

Please review the section that applies to your order.

EVENT DÉCOR DELIVERY & INSTALLATION SERVICES

(Balloon installations, garlands, arches, columns, Signature Moments, corporate décor, rentals, and custom event designs.)

Service Area

Salem Balloons & Flowers provides event décor delivery, setup, and installation services in Salem, Oregon, and surrounding communities.

Our standard service area includes approximately an 18-mile radius from downtown Salem, Oregon.

Events outside our standard service area may be available depending on scheduling and availability. Additional travel and delivery fees may apply.

Delivery Days & Scheduling

Event décor installations are available:

• Monday through Sunday (only for balloon decor and & installation services)
• Based on availability

Installation windows are scheduled according to event requirements, design complexity, travel distance, and our existing booking calendar.

Specific arrival times are not guaranteed unless confirmed in writing by Salem Balloons & Flowers.

Event Information Required

To provide a successful installation, clients must provide:

• Full name
• Email address
• Phone number
• Venue name and full address
• Event date
• Event start time
• Requested setup time
• Venue rules, restrictions, and installation requirements
• Any access instructions or special considerations

This information applies to all venues, including private residences.

Venue Access & Setup Responsibility

Salem Balloons & Flowers is responsible for arriving within the confirmed installation window.

The client is responsible for ensuring timely access to the venue.

This includes:

• Doors being unlocked or authorized access being available
• Venue contacts being aware of the installation
• Required permissions being obtained
• Adequate setup space being available

Failure to provide proper access may result in delays or incomplete setup.

Salem Balloons & Flowers is not responsible for delays caused by:

• Lack of access
• Venue restrictions not disclosed in advance
• Delays from other vendors
• Client or venue scheduling conflicts
• Unforeseen circumstances

Setup time begins once our team has access to the installation area.

Booking Requirements

To secure your event décor date:

• Orders must be booked at least 2 weeks in advance whenever possible.
• Availability is not guaranteed until payment is completed.
• All clients must agree to Salem Balloons & Flowers' Terms of Service and applicable policies.

Due to the custom nature of event décor, certain installations may require additional preparation time.

Event Date Changes

To dedicate the necessary time and resources to your event, Salem Balloons & Flowers reserves your event date once your booking is confirmed.

If your event date changes after booking, the new date will be subject to availability.

Additional fees may apply if new materials, specialty items, or perishable elements must be repurchased.

Please review our Cancellation, Return & Refund Policy for additional details.

WEATHER & ENVIRONMENTAL CONDITIONS

Outdoor installations are affected by environmental conditions.

Wind, rain, extreme heat, cold temperatures, direct sunlight, and other weather conditions may impact balloon performance and installation longevity.

Salem Balloons & Flowers is not responsible for:

• Weather-related delays
• Reduced balloon lifespan due to environmental conditions
• Damage caused by weather after installation
• Changes in appearance caused by outdoor conditions

RENTAL DELIVERY & PICKUP

Rental items, including marquee letters, numbers, props, carts, and specialty décor items, are reserved specifically for your event date.

Clients are responsible for ensuring:

• Venue access during scheduled delivery and pickup windows
• A safe display location
• Proper care of rental items throughout the rental period

Rental items remain the property of Salem Balloons & Flowers and must not be moved, modified, climbed on, or damaged.

Damage, loss, or misuse may result in additional replacement or repair charges.

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BALLOON & FLOWER GIFT DELIVERY

(Helium bouquets, bubble balloons, balloon gifts, floral arrangements, candy gifts, plush gifts, and similar deliveries.)

Service Area

Gift deliveries are available within Salem, Keizer, and selected surrounding communities.

Our standard delivery area includes approximately an 18-mile radius from downtown Salem, Oregon.

Additional delivery areas may be available depending on availability. Additional delivery fees apply.

Delivery Days & Delivery Shifts

Gift deliveries are available:

Monday through Friday

Delivery is scheduled by delivery shift:

Morning Shift:
9:00 AM – 12:00 PM

Afternoon Shift:
1:00 PM – 5:00 PM

Specific delivery times are not guaranteed.

We will always do our best to accommodate special timing requests, but deliveries are scheduled according to route availability.

Processing Times

Balloon Bouquets

• Large balloon bouquets require approximately 48 hours processing time.
• Small balloon bouquets may qualify for same-day delivery when ordered before the cutoff time.

Fresh Flower Arrangements

• Same-day delivery may be available when ordered before the cutoff time.
• Please allow sufficient processing time for custom floral designs.

Order Cutoff Time

Our delivery cutoff time is:

11:30 AM PST

Orders placed after the cutoff time, or on weekends, will be processed on the next available business day.

Delivery Fees

Delivery fees are based on distance from downtown Salem, Oregon.

Within 18 miles

Free delivery with a minimum purchase of $59.

Orders under $59 may require a $10 delivery fee.

Beyond 18 miles

Additional delivery fees apply.

• Deliveries beyond the standard 18-mile radius and up to 25 miles may require an additional $10 delivery fee.
• Deliveries beyond 25 miles and up to 30 miles may require a $35 delivery fee.
• Longer distances may be available upon request and may require a personalized quote.

Delivery Information Required

For balloon and flower gift deliveries, clients must provide:

Sender Information

• Name
• Email address
• Phone number

Recipient Information

• Full name
• Valid phone number
• Delivery address

Order Details

• Delivery date
• Preferred delivery shift
• Occasion
• Card message

The sender’s name is required for delivery records.

Recipient Availability & Delivery Attempts

For residential deliveries, clients must provide a valid recipient phone number.

Because balloons and floral arrangements are delicate products affected by weather and environmental conditions, deliveries cannot be left unattended at a residence.

The recipient or an authorized person must be available to receive the order.

If the recipient is unavailable:

• Our driver will attempt to contact the recipient using the provided phone number.
• If contact cannot be established, the order may be returned after the delivery route is completed.
• Additional delivery attempts may be scheduled based on availability.
• Same-day redelivery cannot be guaranteed.

Additional delivery fees may apply for unsuccessful delivery attempts caused by:

• Recipient unavailability
• Incorrect contact information
• Inaccurate delivery details

Recipient Refusal of Delivery

If the recipient or an authorized person refuses to accept the delivery, the order will be considered successfully delivered after a delivery attempt has been made.

Due to the custom, perishable, and time-sensitive nature of balloons, flowers, and gift arrangements, refunds will not be issued for deliveries refused by the recipient.

If a delivery is refused, Salem Balloons & Flowers will document the delivery attempt and may return the item to our location after completing the scheduled delivery route.

Additional delivery attempts or arrangements may be available at the client’s request and may require additional delivery fees.

Proof of Delivery

For all balloon and flower gift deliveries, Salem Balloons & Flowers requires a proof of delivery photo.

The photo documents successful delivery and the condition of the arrangement at the time of delivery.

The recipient may appear in the photo if they choose; however, appearing in the photo is completely optional.

If the recipient prefers not to appear, Salem Balloons & Flowers will photograph the delivered arrangement and the delivery location as proof of completion.

Proof of delivery photos are used for:

• Order verification
• Customer service
• Delivery records

These photos are separate from marketing photography and will not be used for promotional purposes without appropriate permission.

Delivery Safety & Access

Salem Balloons & Flowers is committed to providing a safe and professional delivery experience.

Our delivery team will complete deliveries only when safe access to the delivery location is available.

For safety and liability reasons:

• Drivers are not required to enter private residences.
• Drivers are not required to enter hotel rooms, offices, or restricted areas.
• Drivers are not required to enter unsafe or inappropriate environments.
• Deliveries may be completed at the entrance, designated delivery location, front desk, reception area, or another appropriate accessible location.

If access is denied, unsafe, unavailable, or inappropriate, SBF will make reasonable efforts to complete delivery but cannot guarantee successful delivery.

Delivery Location Guidelines

Business Deliveries

Items will be delivered to the designated business location or reception area.

If the recipient is unavailable, the order may be left with an authorized business representative when possible.

The sender is responsible for providing accurate business information.

Residential Deliveries

Residential deliveries require a recipient or authorized person to accept the order.

Because balloons may:

• Blow away
• Be damaged by weather
• Be affected by pets or outdoor conditions

we cannot leave balloon arrangements unattended at doorsteps.

Hospital & Nursing Home Deliveries

The customer is responsible for confirming that the facility allows balloon and floral deliveries before placing an order.

Some facilities may have restrictions regarding:

• Balloons
• Flowers
• Patient room deliveries

Hotel Deliveries

Items will be delivered to the hotel front desk or concierge.

Salem Balloons & Flowers is not authorized to enter hotel rooms.

The customer is responsible for confirming that the hotel will complete the delivery to the recipient.

School Deliveries

The customer is responsible for confirming that the school accepts deliveries.

If permitted, items will be delivered to the designated school office.

The customer is responsible for ensuring the school contacts the recipient.

Incorrect Address Information

Clients must provide the complete and accurate delivery address, including:

• Street address
• Apartment or suite number
• City
• Zip code

If an incorrect address is provided and additional travel or delivery attempts are required, additional fees may apply.

Rescheduled Deliveries

Postponing an original delivery date may affect availability and scheduling for other clients.

New delivery dates are subject to availability.

Balloon longevity and product lifespan are calculated from the original scheduled delivery date unless otherwise approved by Salem Balloons & Flowers.

Customer Transportation Responsibility

If a customer chooses to transport a balloon bouquet, floral arrangement, or décor item after pickup or delivery, Salem Balloons & Flowers' responsibility concludes once the product has been safely transferred.

SBF is not responsible for damage caused during customer transportation, handling, or placement after pickup.

Thank you for trusting Salem Balloons & Flowers to be part of your special moments. We appreciate the opportunity to create beautiful experiences and provide the best service possible.