Cancellation, Return & Refund Policy

At Salem Balloons & Flowers, we create custom-designed celebrations, personalized gifts, and event experiences. Because many of our products and services are custom-made, perishable, event-specific, or reserved exclusively for each client, our cancellation and refund policies vary depending on the type of product or service purchased.

Please review the section that applies to your order.

Balloon, Flower & Gift Delivery Policy

(Helium bouquets, bubble balloons, balloon gifts, fresh flower arrangements, candy gifts, chocolate, cupcakes, plush gifts, and similar arrangements.)

Returns

Due to the custom, perishable, and temporary nature of our gift products, Salem Balloons & Flowers does not offer traditional returns.

Many of our products are prepared specifically for each customer and cannot be returned, reused, or resold after preparation or delivery.

This includes, but is not limited to:

• Fresh flowers
• Latex and helium balloon arrangements
• Bubble balloons
• Balloon gifts
• Candy and chocolate arrangements
• Cupcakes and food items
• Personalized gifts
• Custom gift combinations

Cancellations

Cancellation requests must be submitted before preparation of the order begins.

If a cancellation request is received before preparation begins, eligible refunds may be issued less:

• Applicable payment processing fees
• Any non-refundable materials or expenses already incurred

Once an order has entered preparation, refunds may not be available because materials, supplies, labor, and preparation time have already been committed specifically for your order.

Same-day cancellations, missed delivery appointments, or refusal of delivery are non-refundable.

Refusal of Delivery

If the recipient or an authorized person refuses to accept the delivery, the order will be considered successfully delivered after a delivery attempt has been made.

Due to the custom, perishable, and time-sensitive nature of balloon arrangements, fresh flowers, and gift products, refunds will not be issued for deliveries refused by the recipient.

Salem Balloons & Flowers is not responsible for personal circumstances, misunderstandings, or situations between the sender and recipient that result in a refused delivery.

Damages, Incorrect Orders & Quality Concerns

Please inspect your order upon delivery and contact Salem Balloons & Flowers as soon as possible if:

• You received an incorrect item
• Your order arrived damaged
• There is a quality concern

Quality concerns must be reported within 3 hours of delivery and include photos so we can properly evaluate the situation and determine the appropriate resolution.

Fresh Botanical & Specialty Organic Design Elements

Some Salem Balloons & Flowers designs include fresh botanical and specialty organic elements as part of the overall experience.

These may include, but are not limited to:

• Fresh flowers
• Greenery and foliage
• Plants
• Herbs
• Fruits
• Vegetables
• Specialty organic styling elements

When these elements are included in an order or event décor package, the portion of the investment allocated to these materials is non-refundable once they have been ordered, reserved, or purchased specifically for the event.

Due to their perishable and event-specific nature, these elements cannot be returned, reused for another client, or recovered after cancellation.

This applies regardless of the applicable cancellation timeframe or cancellation processing fee.

Balloon Décor & Event Installation Services

(Balloon garlands, arches, columns, backdrops, Signature Moments, corporate installations, custom décor, and similar event services.)

Because every installation is custom-designed, prepared, and reserved specifically for each event, cancellations are subject to the following schedule:

Cancellation 10 or More Days Before Event Date

Eligible refunds may be issued after deducting:

• A 5% cancellation processing fee
• Non-refundable materials
• Specialty ordered items
• Fresh botanical and specialty organic design elements
• Vendor expenses already incurred
• Other costs directly related to preparing your event

Cancellation 5–9 Days Before Event Date

50% of the total investment is non-refundable.

At this stage, materials, design preparation, scheduling, production planning, and event resources may already be committed specifically for your celebration.

Additional deductions may apply for non-refundable expenses already incurred.

Cancellation Within 5 Days of Event Date

Payments are non-refundable.

At this point, production, preparation, scheduling, labor allocation, and materials have been committed specifically for your event.

Rental Cancellation Policy

(Marquee letters, numbers, candy carts, props, backdrops, and specialty rental items.)

Rental items are reserved exclusively for your event date. Once reserved, inventory may become unavailable for other clients.

Rental fees include the reservation of inventory, preparation, scheduling, and the opportunity cost of holding those items specifically for your event.

Cancellation fees are based on the date the cancellation request is received:

More Than 30 Days Before Event Date

35% cancellation fee.

15–30 Days Before Event Date

60% cancellation fee.

Less Than 15 Days Before Event Date

75% cancellation fee.

Same-Day Cancellation or No-Show

100% of the rental investment is non-refundable.

Rescheduling Policy

We understand that unexpected circumstances happen and that plans may occasionally need to change.

Rescheduling requests may be considered based on Salem Balloons & Flowers' availability and ability to accommodate the new event date.

Approved reschedules:

• Must be moved to a date when Salem Balloons & Flowers has availability.
• Are subject to current pricing, material availability, and seasonal changes.
• Are not confirmed until approved in writing by Salem Balloons & Flowers.

Because many event designs include custom-prepared, perishable, or specialty-ordered materials, some elements may not be transferable to a new event date.

Fresh flowers, greenery, foliage, plants, fruits, vegetables, specialty organic design elements, food items, and other perishable materials that have already been ordered or purchased for the original event date will need to be repurchased for the new date and may result in additional charges.

Custom-ordered materials, printed items, specialty products, or vendor purchases that cannot be transferred may also require additional charges.

If the rescheduled date occurs immediately following the original event date and materials can reasonably be preserved and reused, Salem Balloons & Flowers will evaluate what adjustments, if any, are needed on a case-by-case basis.

Payment Processing Fees

Salem Balloons & Flowers processes payments through secure third-party payment providers. Payment processing fees are charged at the time payment is processed and are not returned to us when refunds are issued.

Approved refunds will be calculated after deducting applicable non-refundable payment processing fees and any other eligible deductions outlined in this policy.

Payment processing fees are retained only to cover costs already incurred at the time of the original transaction.

This policy does not apply to situations where Salem Balloons & Flowers is responsible for a cancellation or service issue.

Questions

If you have any questions regarding cancellations, refunds, rescheduling, or the policy applicable to your order, please contact us at: info@salemballoonsandflowers.com